Refund and Returns Policy

Refund & Cancellation Policy

Last Updated: August 12,2026

Thank you for choosing CRSPCRST.ca. We are committed to providing high-quality online exam preparation materials and encourage you to carefully review the course description, package contents, system requirements, and this policy before completing your purchase.

Digital Products and Course Access

All products offered through CRSPCRST.ca are digital educational products. Because access to course videos, practice questions, mock exams, downloadable materials, and other proprietary content may be provided immediately after purchase, all sales are final and non-refundable once access has been granted.

By completing your purchase, you acknowledge and agree that:

  • You are purchasing access to digital educational content.
  • No physical product will be shipped.
  • Access may begin immediately after payment is successfully processed.
  • You have reviewed the package description and selected the product appropriate for your needs.
  • You waive the option to cancel the order once access to the digital content has been provided, except where cancellation or a refund is required by applicable law.

Cancellations

Orders may only be cancelled if the cancellation request is received before access to the purchased digital content has been activated or delivered.

Once login credentials, course access, practice examinations, downloadable materials, or other digital content have been made available, the order cannot be cancelled, exchanged, transferred, or refunded.

Exceptional Circumstances

Although purchases are generally non-refundable, we will review requests involving:

  • Duplicate or accidental multiple charges for the same purchase;
  • Payment taken without the purchaser’s authorization;
  • Failure to provide access to the purchased product;
  • A significant technical issue originating from our platform that prevents access and cannot be resolved within a reasonable period; or
  • Circumstances in which a refund or cancellation is required by applicable law.

Approved refunds, where applicable, will be returned to the original payment method. As payments are processed and collected through a third-party payment provider, a $45 processing fee will be deducted from the refund amount. Processing times may vary depending on the payment provider or financial institution.

Technical Issues

A technical problem does not automatically qualify a purchase for a refund. If you experience difficulty accessing your course or account, please contact us so that we can investigate and provide reasonable technical assistance.

Before submitting a request, please confirm that your device, browser, internet connection, and software meet the requirements described on our website.

Examination Results

Our courses and preparation materials are designed to support candidates preparing for professional certification examinations. However, purchasing or completing a course does not guarantee examination eligibility for an examination, a passing score, certification, employment, or any specific professional outcome.

Dissatisfaction with an examination result, failure to complete the course, a change in personal circumstances, or purchasing an incorrect package does not qualify for a refund.

Promotional Offers and Price Changes

Discount codes and promotional pricing must be applied at the time of purchase. We do not provide refunds or credits for discount codes that were not entered during checkout or for price changes introduced after a purchase has been completed.

Account Access and Acceptable Use

Course access is provided only to the individual named on the order. Accounts, login credentials, course materials, videos, and examination content may not be shared, transferred, copied, reproduced, resold, or distributed.

Access may be suspended or terminated if account sharing, unauthorized distribution, fraudulent activity, or a violation of our Terms and Conditions is identified. Refunds will not be provided when access is terminated due to a violation of these requirements.

How to Contact Us

If you believe your situation qualifies for review under this policy, please contact us at:

Email: admin@crspcrst.ca
Website: https://crspcrst.ca/
Business Name: Work Safety Consultants Inc.

Please include your full name, order number, purchase date, and a description of the issue. Requests should be submitted within seven days of purchase whenever possible.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.