Shipping & Digital Delivery Policy

Shipping & Digital Delivery Policy

Last Updated: August 12, 2026

CRSPCRST.ca provides online examination-preparation courses and digital educational products. This policy explains how purchased products are delivered and clarifies that no physical shipping is involved.

  1. Digital Products Only

All products available through CRSPCRST.ca are delivered electronically. Our products may include:

  • Online instructional videos; 
  • Practice questions; 
  • Mock examinations; 
  • Study materials; 
  • Downloadable resources; and 
  • Access to other online educational and exam preparation content described on the applicable product page. 

No physical products are shipped or mailed. Therefore, shipping charges, delivery carriers, tracking numbers, and physical delivery times do not apply.

  1. Digital Delivery Method

After your payment has been successfully processed, access to the purchased product will generally be provided immediatelybe provided through one or more of the following methods:

  • Your user account on CRSPCRST.ca; 
  • An order-confirmation email; 
  • An email containing access instructions; 
  • A secure link to the purchased digital content; or 
  • Another electronic method described during checkout. 

Customers are responsible for providing a complete and accurate email address when placing an order.

  1. Delivery Time

Access is generally provided immediately or shortly after successful payment.

In some cases, delivery may be delayed due to:

  • Payment verification; 
  • Account verification; 
  • Fraud-prevention review; 
  • Incorrect customer information; 
  • Temporary technical issues; 
  • Website or platform maintenance; or 
  • Circumstances beyond our reasonable control. 

Most orders should receive access  immediately after successful payment. If you have not received access within [insert support period, for example: 24 hours], please contact us via the provided contact information.

  1. What to Do If Access Is Not Received

If you do not receive your order confirmation or access instructions:

  1. Check your spam, junk, promotions, and other email folders. 
  2. Confirm that the email address entered during checkout was correct. 
  3. Sign in to your CRSPCRST.ca account and check your available courses or downloads. 
  4. Confirm that the payment was successfully completed. 
  5. Contact us using the information provided below. 

Please include your full name, order number, purchase date, and the email address used during checkout so we can investigate the issue.

  1. Customer Technical Requirements

Because our products are delivered online, customers are responsible for maintaining:

  • A reliable internet connection; 
  • A compatible computer, tablet, or mobile device; 
  • A current and supported web browser; 
  • The software required to view the purchased materials; and 
  • A valid and accessible email account. 

Technical limitations involving the customer’s device, internet service, browser, email provider, or third-party software do not constitute a failure to deliver the purchased product.

However, we will provide reasonable assistance when customers experience difficulty accessing their purchased content.

  1. Course Access Period

The applicable product page will specify the course-access period, where relevant. Access may begin when the purchased content is first activated or made available.

Unless a product is explicitly described as providing lifetime access, access is limited to the period stated on the product page or during checkout. The course materials expire after 6 months. If you pass the exam, you won’t be given access to the course. If you didn’t pass, you will send an email to the team, and your account will be activated for another 6 months and for as long as it takes for you to pass the exam. 

If lifetime access is offered, it means access for as long as CRSPCRST.ca continues to operate and make that specific product available. It does not guarantee permanent availability for the lifetime of the purchaser.

  1. Incorrect Email or Account Information

Customers are responsible for ensuring that the information submitted during checkout is accurate.

If an incorrect email address or other account information prevents delivery, please contact us as soon as possible. We may request information reasonably necessary to verify the purchase and the purchaser’s identity before changing account details or restoring access.

  1. Account Access and Sharing

Digital access is provided only to the individual named on the order.

Course accounts, login credentials, videos, practice questions, mock examinations, downloadable files, and other materials may not be shared, transferred, resold, copied, or distributed.

Access may be suspended or terminated if unauthorized account sharing or distribution is detected, in accordance with our Terms and Conditions. Unauthorized users will be reported to the board. 

  1. Refunds and Cancellations

Because access to digital content may be provided immediately after purchase, orders are generally non-refundable once access has been activated or delivered.

Refund and cancellation requests are governed by our Refund & Cancellation Policy, which should be reviewed before completing a purchase.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

  1. Contact Us

If you experience a problem receiving or accessing a purchased product, please contact us at:

Business Name: Work Safety Consultants Inc.
Website: https://crspcrst.ca/
Email: admin@crspcrst.ca

 

Please include your order number and a description of the access issue. We will review your request and provide reasonable assistance as soon as possible.